Returns & Exchanges
At OMOI, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for items in their original condition. Please ensure all tags and packaging are intact to qualify for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack the items in their original packaging and include a copy of your packing slip to ensure faster processing.
Ship the Item
Affix the prepaid shipping label provided via email and drop off your package at any authorized carrier location.
Receive Your Refund
Once our team inspects your return, we will issue a refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing