Frequently Asked Questions
Everything you need to know about shopping with OMOI
What is the status of my order?
Once your order is placed, you will receive a confirmation email followed by a tracking number as soon as your package ships. You can monitor your delivery status through our website's tracking portal.
What is your return policy?
We offer a 30-day return window for most items in their original, unused condition. Please contact our support team to initiate a return and receive a prepaid shipping label.
Do you offer international shipping?
Yes, OMOI ships to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I contact customer support?
Our dedicated support team is available via email at support@omoi.com or through our live chat feature from Monday to Friday, 9:00 AM to 5:00 PM EST.
Are your products ethically sourced?
Quality and integrity are our priorities. We partner exclusively with manufacturers who adhere to strict ethical labor practices and sustainable sourcing standards.